The list of root certificates that the web services data actions trust… [More]
No. You cannot use Genesys Cloud data actions to perform actions on… [More]
You selected Show system notification for alerting interactions in the client, but… [More]
Can I run Genesys Cloud Embeddable Framework or Genesys Cloud for Salesforce in multiple browser tabs?
Yes, you can run Genesys Cloud Embeddable Framework or Genesys Cloud for… [More]
In 2020, Genesys changed the name of PureCloud to Genesys Cloud. Because… [More]
To run Genesys Cloud for Salesforce, you must have a Genesys Cloud… [More]
You can enable barge-in functionality for the Call Dialogflow Bot action in… [More]
To apply your preferred text-to-speech voice, in the Google Dialogflow console you… [More]
Absolutely! You can use the AWS Lambda data actions integration and associated… [More]
Do you see the following validation warning: “There are no Architect supported… [More]
Only the web services data actions support mutual authentication. For more information,… [More]
No. Self-signed certificates are not recognized as trustworthy.
Genesys Cloud for Chrome is not officially supported for use with other… [More]
Data actions in test mode, in Scripter, and through the API time… [More]
No. For PCI compliance, the service that executes web services data actions… [More]
No. Data actions for the data actions integrations cannot transmit or accept… [More]
Is the subject line for interactions in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk always automatically populated?
Usually. The integrations create subject lines for interactions when the interactions connect…. [More]
No. Currently, the subject line is not customizable. Agents can manually override… [More]
Absolutely! With Genesys Cloud for Salesforce, Genesys Cloud for Chrome, and Genesys… [More]
When I click View in Salesforce on the Interaction Log window, why does the page sometimes refresh and sometimes not refresh?
This behavior varies depending on if you are in Sales or Service… [More]
Before you can add a custom field to your Salesforce pages, you… [More]
Genesys Cloud for Salesforce gathers data that you can add as default… [More]
For the client to appear in Salesforce Lightning, change a few settings… [More]
You must be a member of owners-only or members-only Genesys Cloud groups… [More]
Yes. The generic identity provider configuration enables Genesys Cloud customers to integrate… [More]