FAQs: CX Cloud from Genesys and Salesforce

Can I assign a Salesforce user to both Genesys Cloud for Salesforce integration and CX Cloud from Genesys and Salesforce integration?

No, you can assign a Salesforce user either to Genesys Cloud for… [More]

Can I record an agent’s screen when they handle interactions in Salesforce Service Cloud Voice using CX Cloud from Genesys and Salesforce?

Yes, as an administrator you can deploy the Genesys Cloud Background Assistant… [More]

Does the CX Cloud from Genesys and Salesforce integration support Virtual Desktop Infrastructure (VDI) configurations?

Yes, the CX Cloud from Genesys and Salesforce integration supports Virtual Desktop… [More]

How can I automatically stitch Salesforce Contact and Case using the CX Cloud, Digital and AI for Salesforce Service Cloud package?

You can make CX Cloud, Digital and AI for Salesforce Service Cloud… [More]

How can I set up a single Salesforce org with multiple Genesys Cloud orgs?

You can integrate a single Salesforce org with multiple Genesys Cloud orgs… [More]

What features are PCI DSS-compliant for CX Cloud from Genesys and Salesforce integration?

Secure Pause in the Genesys Cloud platform and Secure pause and resume… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.