FAQs: Sales


How do we receive an initial quote for a new service?

Contact CloudSales@genesys.com.

How do we order an upgrade to our service?

Contact CloudSales@genesys.com.

How do we downgrade our service?

Contact your designated Genesys Advisor (GA).

Can we purchase additional instances of the PureCloud service to use for development, QA, or training environments?

Yes, you can create more accounts that are treated and billed just [More]

Can I cancel the free service at any time?

Yes. We will remove your organization after a period of inactivity.

Does all our data move with us from the trial to the paid version?

Yes. Your data stays within your organization as you upgrade and add [More]

How long do we have to evaluate the product?

Trials are available for a limited time.

Can we evaluate the product for free before using it?

If you would like to request a trial of PureCloud, visit PureCloud Trial. [More]