FAQs: Access control
Can I bulk export, archive or delete certain call recording segments instead of full recordings?
You cannot bulk export, archive or delete specific call recording segments instead… [More]
Can users access data in the division they belong to?
A user can be a configuration object within a division. However, an… [More]
I cannot move an object into a division
If you are unable to move an object into a division, confirm… [More]
I see a limited number of objects in administrator views
You may not have appropriate permission to access certain divisions. From an… [More]
I see data differences in the Skills Performance views
Depending on Access Controls, metrics between two supervisors in a single division… [More]
My Queue Activity View shows agents outside of my divisions
When a supervisor has access to the Queue Activity view, they see… [More]
My scheduled reports fail to run after configuring access control
You may have lost access to the objects you select for the… [More]
The Agent Transfer view shows all users (or queues) in the system
Access control does not limit transfer targets for transfers. An agent or… [More]
Why do I see all user and queues data in divisions to which I don’t belong?
You can view user and queue information in certain views, regardless of… [More]