FAQs: Access control
Can users access data in the division they belong to?
A user can be a configuration object within a division. However, an [More]
I see a limited number of objects in administrator views
You may not have appropriate permission to access certain divisions. From an [More]
My scheduled reports fail to run after configuring access control
You may have lost access to the objects you select for the [More]
The Agent Transfer view shows all users (or queues) in the system
Access control does not limit transfer targets for transfers. An agent or [More]
I see data differences in the Skills Performance views
Between two supervisors in a single division, metrics shown in this view [More]
My Queue Activity View shows agents outside of my divisions
When a supervisor has access to the Queue Activity view, they see [More]
I cannot move an object into a division
If you are unable to move an object into a division, confirm [More]