FAQs: Trunks

Does Genesys Cloud support SIP session timers?

Yes. Genesys Cloud supports SIP Session Timers as defined in RFC 4028. However,… [More]

What SIP RFCs does Genesys Cloud support?

Genesys Cloud supports a number of SIP RFCs. You can find a… [More]

Why doesn’t Genesys Cloud adhere to the Max Dial Timeout value I set for my external trunk?

There are multiple places in Genesys Cloud where you can set a… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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