FAQs: Trunks

Why doesn’t Genesys Cloud adhere to the Max Dial Timeout value I set for my external trunk?

There are multiple places in Genesys Cloud where you can set a… [More]

What SIP RFCs does Genesys Cloud support?

Genesys Cloud supports a number of SIP RFCs. You can find a… [More]

Why doesn’t the Calling Party Name that I configure for a queue show up for the call recipient?

When you specify a Calling Name in the trunk configuration and set… [More]