FAQs: Trunks

Does Genesys Cloud support SIP session timers?

Yes. Genesys Cloud supports SIP Session Timers as defined in RFC 4028. However,… [More]

What SIP RFCs does Genesys Cloud support?

Genesys Cloud supports a number of SIP RFCs. You can find a… [More]

Why doesn’t Genesys Cloud adhere to the Max Dial Timeout value I set for my external trunk?

There are multiple places in Genesys Cloud where you can set a… [More]

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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