In Genesys Cloud, abandon is the number of interactions where a customer [More]
After you delete a queue, you can still access its past interactions [More]
Why does some data not match on the Dialer Campaign detailed Attempt History report and the Interactions view?
The Interactions view and Dialer Campaign Detailed Attempt History report may show [More]
In reports, when can I expect to see updates for contact list names, queue names, user names, and wrap-up codes?
If you change a contact list name, queue name, user name, or [More]
The following examples would cause an interaction to have an inbound/outbound direction [More]
Answered and handle measure two different actions during an interaction. Answered counts how [More]
Whether agents are active, inactive, or deleted does not impact metrics in [More]
No. You can see only the reports that you create.
Flow-outs and Genesys Cloud’s method of tracking metric statistics could cause the [More]
Use the report editor to schedule a report. You can choose how [More]