Genesys Cloud understands that your credentials and secrets are sensitive information, and we treat them with the utmost care. We encrypt your credentials and secrets and store them in a secured environment. Some of the strict security measures that we implement include:

  • Store credentials in a highly encrypted manner with extra security and cryptographic protections
  • Provide additional access controls to limit sharing to only those services that require your credentials
  • Establish safeguards to ensure that credentials are inaccessible to the Genesys Cloud engineers in any format
  • Ensure that credentials are not available through the public API
  • Transmit credentials internally to the services that actually use them in an encrypted manner

For more information about Genesys Cloud security, see About security and compliance.