FAQs: BYOC Cloud


What happens if I only add some of required public SIP IP addresses for BYOC Cloud to my allowlist?

The BYOC Cloud public SIP IP addresses article specifies that you must [More]

What are the limitations to BYOC Cloud trunks 

Genesys Cloud BYOC Cloud Trunks will connect between the third-party target and [More]

Can I use BYOC Cloud with BYOC Premises?

No. You must have either a cloud-based organization or a  premises-based organization.

Can I use BYOC Cloud with Genesys Cloud Voice?

Yes. Genesys Cloud BYOC Cloud can be added to existing or new [More]

How do I purchase BYOC Cloud?

If you are already a Genesys Cloud Voice subscriber, you can easily [More]

What is the pricing for BYOC Cloud?

For information, see BYOC Cloud pricing.

Can I use AWS Direct Connect with Genesys Cloud BYOC Cloud?

Yes. You can use AWS Direct Connect to improve connection quality. Direct [More]

Can I connect Genesys Cloud to my MPLS network for BYOC Cloud voice traffic?

No. MPLS connections to Genesys Cloud for BYOC Cloud customers are not [More]

How do I create a BYOC Cloud trunk 

You create a Genesys Cloud BYOC Cloud trunk from the Admin > [More]

Can I create multiple BYOC Cloud trunks for my organization?

Yes. You can create and configure multiple BYOC Cloud Trunks within a [More]

What can a BYOC Cloud trunk connect to?

A BYOC Cloud trunk can connect to any SIP-compliant carrier or device [More]

What is a BYOC Cloud trunk?

A Genesys Cloud BYOC Cloud trunk is a customer-defined SIP Trunk between [More]

Is BYOC Cloud PCI DSS Compliant?

Yes. If BYOC Cloud is configured to use the TLS transport, then [More]

Is BYOC Cloud the right solution right for me?

Genesys Cloud with a Cloud-based carrier may be right for you if [More]

What IP addresses does BYOC Cloud use for media?

BYOC Cloud uses a variety of IP addresses for media. For a [More]