FAQs: Voicemail

Can I configure an Architect flow to allow inbound callers to opt out of a Genesys Cloud user’s voicemail?

Yes, you can configure the Architect voicemail flow to allow an inbound… [More]

Can I imitate follow me behavior with Genesys Cloud call forwarding?

Yes, to some extent. To imitate many features of follow me behavior,… [More]

How can I deactivate voicemail for a specific user?

For various reasons, some organizations must remove voicemail functionality from certain users…. [More]

How can I enable voicemail for users?

To receive voicemail, a user must have the Voicemail > Voicemail > Receive permission… [More]

How do I change the language for voicemail notifications?

Your voicemail notifications use the language preferences that you set for Genesys… [More]

Is there a limit to the number of voicemails that I can have in my inbox?

No. However, if you use the telephony user interface (TUI) and receive… [More]

What does a badge on an icon mean?

A badge, or visual alert, on an icon, such as Calls, Chat,… [More]

Where can I view the interaction Voicemail Analytics?

You can find the interaction Voicemail Analytics in the Interactions view. Note:… [More]

Why are some features not visible in the UI?

Note: The following Genesys Cloud features currently require additional permissions settings to… [More]

Why do my calls get sent to voicemail when I am in certain statuses?

To prevent interruptions, Genesys Cloud sends your calls to voicemail if you… [More]