FAQs: Enhanced 911
No. The majority of numbers available in Genesys Cloud Voice are designated… [More]
As a remote agent working out of your home, you should use… [More]
No. Genesys discourages Genesys Cloud Voice customers from transferring incoming calls to… [More]
No. Not while the number is still assigned to the existing location…. [More]
Yes, but only directly in Genesys Cloud Voice, where Genesys Telecom is… [More]
Yes, as long as you have these two things in place: Security… [More]
Yes. Genesys Cloud Voice supports the Enhanced 911 service (E911). E911 services… [More]
Yes. The number sent to the E911 operator as the calling number… [More]
Yes. A Genesys Cloud Voice emergency services capable number is required to… [More]
No. Changing the location associated with a site will not impact service…. [More]
If I create a new location and use the same main/emergency number, will Emergency Services be apprised/aware of the address change?
Yes. Emergency Services updates are handled automatically by Genesys Cloud.
If you are a telephony administrator and you have a location that… [More]
An emergency capable number is a number that is capable of being… [More]
Ray Baum’s Act requires that a dispatchable location is conveyed with 911… [More]
When setting up a location for Genesys Cloud Voice, how can I tell if the number I specify as the Emergency Number is emergency services capable?
You can determine if a Genesys Cloud Voice number is emergency services… [More]
That depends on where your organization is located. USA / Canada In… [More]
Under the Emergency Calling Provisions included in Genesys Terms of Service, the… [More]