FAQs: Recordings

Does Genesys Cloud support the SIPREC protocol for call recording?

No. To learn more about how call recording works in Genesys Cloud,… [More]

What is the difference between a user recording and a policy-based recording?

Users can manually start recording business calls, Genesys Cloud delivers the recording… [More]

Where are downloaded recordings located on my computer?

If you have the correct permissions, you can download recordings one at… [More]

Can I bulk download recordings from Genesys Cloud?

You can export recordings in bulk with the AWS S3 recording bulk… [More]