FAQs: Recordings

Does Genesys Cloud support the SIPREC protocol for call recording?

No. To learn more about how call recording works in Genesys Cloud, [More]

What is the difference between a user recording and a policy-based recording?

Users can manually start recording business calls, Genesys Cloud delivers the recording [More]

Where are downloaded recordings located on my computer?

If you have the correct permissions, you can download recordings one at [More]

Can I bulk download recordings from Genesys Cloud?

Currently, you can download one recording at a time from the Genesys [More]

We use cookies to enhance your experience while on our website, serve personalized content, provide social media features and to optimize our traffic. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.