FAQs: Geolocation

Is the history of my locations stored?

Genesys Cloud stores only your latest location and only for one hour.

How much detail about my location do others see?

In the United States, Genesys Cloud collects and displays the city and… [More]

Why does my location sometimes display incorrectly?

This may occur when the browser API returns an approximate location for the… [More]

What is the location display for international locations?

Person in the US looking at a person in the US =… [More]

How does my current location sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then Genesys Cloud reports your… [More]

Is there a timeout for location data?

Your last reported location times out after an hour. If, for example,… [More]

How often is location data updated?

Your reported location updates whenever your network experiences a change. Examples of… [More]

What if I don’t want to share my location?

If you choose not to share your location or turn off location… [More]