FAQs: Geolocation

How does my current location sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then Genesys Cloud reports your… [More]

How much detail about my location do others see?

In the United States, Genesys Cloud collects and displays the city and… [More]

How often is location data updated?

Your reported location updates whenever your network experiences a change. Examples of… [More]

Is the history of my locations stored?

Genesys Cloud stores only your latest location and only for one hour.

Is there a timeout for location data?

Your last reported location times out after an hour. If, for example,… [More]

What if I don’t want to share my location?

If you choose not to share your location or turn off location… [More]

What is the location display for international locations?

Person in the US looking at a person in the US =… [More]

Why does my location sometimes display incorrectly?

This may occur when the browser API returns an approximate location for the… [More]