Where can a developer find information about outbound dialing?
Genesys Cloud developer tools are documented in the Genesys Cloud Developer Center. This site is for developers, partners, and anyone interested in interfacing directly to Genesys Cloud from their favorite language.
The Platform API has information on how to set up and use dialer resources, such as campaigns and contact lists, including tutorials about:
- Inserting records into a dialer call list and starting the campaign.
- Creating a campaign that can be run to place outbound calls.
- Creating a contact list for use with outbound dialing campaigns.
- Uploading contacts to an existing outbound dialing contact list.
The Developer Center is updated frequently, so check back often.