Get started
Complete your profile, set contact preferences, download applications for desktops and mobile devices, and more.
Calls
Get familiar with making, transferring, and working with calls.
Chat
Send messages to individuals and groups, create chat rooms, monitor group discussions, search chat conversation history, and check recent chat activity.
Documents
Store, organize, and share all types of files securely.
Groups
Create communities in your organization based on skill, interest, reporting relationship, or other information in the profiles.
Profiles
Add contact information, a profile photo, skills, education, work history, location, and more. Browse hierarchy views to see the structure of your organization.
Search
Search the data for individuals and groups in your organization as well as external contacts. Filter searches by department, title, skill, and more.
Settings
Modify your settings and preferences, choose the queues to work today, change your password, and log out.
Status, presence, and activity
Learn how to set presence, status, and activity indicators to let others know whether you are available for a call or chat.
Video chat
Share your screen to show your work, demonstrate a product, present a slide show, and share ideas.
Voicemail and inbox
Check voicemail, read faxes, listen to recordings, and view evaluations.