FAQs: Sensitive data masking
Can I bulk download redacted recordings?
No, Genesys does not support bulk download of redacted recordings that contain… [More]
Can I enable Automated Sensitive Data Masking and Redaction for a queue or a division?
No, you currently cannot configure the Automated Sensitive Data Masking and Redaction… [More]
Can I search for interactions that contain sensitive data?
Yes, you can use Content Search to search for interactions that contain… [More]
Can I use a recording policy to delete recordings that contain sensitive data?
No, for compliance reasons Genesys does not have a recording policy that… [More]
How do I enable Automated Sensitive Data Masking and Redaction?
As an administrator, enable Automated Sensitive Data Masking and Redaction as follows:… [More]
Is Automated Sensitive Data Masking and Redaction PCI DSS compliant?
No, Automated Sensitive Data Masking and Redaction feature is not PCI DSS… [More]
What permissions control access to sensitive data?
If you have the Recording > Recording > ViewSensitiveData permission, you can… [More]
What technology is used to perform redaction and what languages are supported?
NER (Named Entity Recognition) detects entities in the transcript that contain sensitive… [More]
Which entities are redacted?
Under PCI (Payment Card Industry) data, Genesys Cloud redacts the following entities:… [More]
Which media types are supported for Automated Sensitive Data Masking and Redaction?
Currently, Automated Sensitive Data Masking and Redaction only supports voice interactions.
