Can I import users from Genesys Cloud into Okta?
Unfortunately, no, you cannot import users from Genesys Cloud into Okta. Okta… [More]
Can I use something besides first name plus last name for full name?
Yes, you can! The Genesys Cloud application in Okta uses first name… [More]
Does Genesys Cloud SCIM sync information from Genesys Cloud to identity management systems?
No. Genesys Cloud currently only supports unidirectional syncing from identity management systems… [More]
What causes Genesys Cloud to change the status of an Azure Active Directory user to inactive or to delete a user?
Genesys Cloud changes the status of an Azure Active Directory user to… [More]
What happens if I unassign a user from the Genesys Cloud application in Okta?
When you unassign a user from the Genesys Cloud application in Okta,… [More]
What happens when I delete a user in Genesys Cloud and later reenable the user in Okta?
When you delete a user in Genesys Cloud and later reenable the… [More]
Why are Genesys Cloud user records unexpectedly changed after an update to Azure Active Directory?
Occasionally when Microsoft updates Azure Active Directory, Microsoft also updates the Genesys… [More]