Use the information on this page to learn more about how Genesys Cloud works.
This section contains advice from contact center consultants at Genesys for adopting Genesys Cloud. Each article in the series includes preparation questions and actions to help you focus on key areas of your operation and customer care processes.
Genesys Cloud Customer Care is focused on your experience through a global, live answer 7X24 Genesys Cloud Customer Care model. This article focuses on defining Severity levels, target Restoration and Resolution times, Root Cause Analysis, and the Genesys Cloud Customer Care Response Policy, which enables Genesys Cloud Customer Care to provide the customer with the most effective and efficient experience possible.
Learn about Genesys Cloud contact center, Communicate, Collaborate, platform, and integrations features, and view feature deprecations.
The Resource Center is your one-stop location for learning about the Genesys Cloud product. Browse for how-to and reference articles, seek answers to your questions using the FAQs, and use the glossary to look up industry terms that may be new to you. Explore the video library for quick overviews of various tasks and concepts. Review our Release Notes for a summary of the latest updates.
There are many ways to get started with Genesys Cloud. Professional Services offers help to the self-starters who don’t need much help as well as to organizations requiring dedicated assistance and ongoing engagement.
Genesys is dedicated to providing a high level of security and regulations compliance and is continually developing solutions towards that end. The following articles detail Genesys Cloud security and compliance.
Welcome to Genesys Cloud! We’re here to help guide you through your journey to customer engagement transformation.
This article provides links to conceptual information and best practice recommendation for various Genesys Cloud features.
Use cases describe enhanced customer experience solutions with Genesys Cloud that meet real-world business needs.