FAQs: General

Can I offload data into an external system and return it into PureCloud later?

No. After data is moved out of PureCloud, it cannot be returned [More]

Why do multiple concurrent PureCloud logins cause problems?

PureCloud does not support multiple concurrent logins to the same account. PureCloud [More]

Where do I find a list of features included in PureCloud licenses?

For PureCloud feature licensing information, see the PureCloud Pricing Guide on the [More]

Why don’t my credentials work when I log back in to PureCloud?

If you have difficulty logging in to PureCloud, you may see this [More]

Why do I need to re-enter my PureCloud credentials?

Users in HIPAA organizations are logged out of PureCloud when their browsing [More]

An agent ended the interaction, but the disconnect reason says end-user. Why?

If the agent ended the interaction from a headset instead of the PureCloud [More]

How can I enable voicemail for users?

To receive voicemail, a user must have the Voicemail > Voicemail > Receive permission [More]

How can I check for outages, availability, and the system status of PureCloud?

Click the link below for PureCloud’s operational, system availability, incident, and outage [More]

How do I log out of PureCloud?

From the sidebar, click your profile picture in PureCloud to access user [More]

How can I check for the newest version of the desktop app?

The PureCloud desktop app notifies you when a new version is available [More]

Can PureCloud connect to another PBX?

PureCloud can connect to any PBX that supports SIP. However, PureCloud cannot [More]

How can I report an issue about PureCloud?

To tell us about a problem in PureCloud, select Contact Support from the expanded [More]

What if the Resource Center does not display correctly?

If the Resource Center’s navigation or features do not display correctly, clear [More]

Why do I see articles on PureCloud features that I don’t have?

There can be a few reasons why the Resource Center mentions features that [More]

How do I select my region?

When you log in to the browser app, desktop app, or mobile app, [More]

Can I opt out of a PureCloud update?

No. PureCloud strives to provide a consistent and continuous experience for all [More]