Genesys Cloud FAQs

A

Account settings

Architect audio buffer and flush

AudioHook Monitor

AWS Direct Connect for Genesys Cloud

B

C

Canned responses

Contact center agents

Contact center managers

CX Cloud from Genesys and Salesforce

D

Documents admin

E

External Contacts

F

G

Genesys Cloud Embeddable Framework

Genesys Cloud for Chrome

Genesys Cloud for Firefox

Genesys Cloud for Salesforce

Genesys Cloud for Microsoft Teams

Genesys Cloud for Zendesk

Genesys Cloud mobile apps

Genesys Cloud Voice (general)

Genesys Cloud Voice number porting

Genesys Cloud Voice billing

Genesys Cloud web-based (WebRTC) phone

Genesys Tempo™ for Android

Genesys Tempo™ for iOS

Global Media Fabric

Google Cloud Dialogflow

H

I

J

K

L

M

N

Nuance Mix bots

O

Outbound dialing

P

Payment and refunds

Pricing and billing

Professional services

Q

Quality management

R

Resource Center

S

Screen recording

Sensitive data masking

Sentiment analysis

SMS short codes

Speech and text analytics

T

Tempo™ for Android

Tempo™ for iOS

U

Unified Communication tools

Unified Experience from Genesys and ServiceNow

User to User (UUI) header

V

Virtual Desktop Infrastructure

Voice transcription

W

Web messaging (authenticated)

WebRTC Media Helper

WhatsApp messaging

Work automation

Workforce management

X

Y

Z

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.