Genesys Cloud FAQs - Genesys Cloud Resource Center

A

Account settings

AWS Direct Connect for Genesys Cloud

B

C

Canned Responses

Contact center agents

Contact center managers

D

Documents admin

E

External Contacts

F

G

Genesys Cloud Embeddable Framework

Genesys Cloud for Chrome

Genesys Cloud for Firefox

Genesys Cloud for Salesforce

Genesys Cloud for Salesforce Service Cloud Voice

Genesys Cloud for Zendesk

Genesys Cloud Voice (general)

Genesys Cloud Voice porting numbers

Genesys Cloud Voice billing

Genesys Cloud web-based (WebRTC) phone

H

I

J

K

L

M

N

O

Outbound dialing

P

Payment and refunds

Pricing and billing

Q

Quality Management

R

S

Screen recording

Sentiment analysis

Sensitive data masking

SMS short codes

Speech and text analytics

T

Tempo™ for Android

Tempo™ for iOS

U

User to User (UUI) Header

V

Virtual Desktop Infrastructure

Voice transcription

W

WebRTC Media Helper

Workforce Management

X

Y

Z

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.