Genesys Cloud Resource Center

  • English
  • 繁體中文
  • Nederlands
  • Français
  • Deutsch
  • Italiano
  • 日本語
  • 简体中文
  • 한국어
  • Norsk
  • Polski
  • Portugues
  • Español
  • Svenska
  • ภาษาไทย
  • Türkçe
  • Release Notes
  • Popular articles
  • New Users
  • Business Users
  • Administrators
  • Contact Center Managers
  • Contact Center Agents
  • Resources
  • Solutions, subscription plans, licensing, and pricing home
  • FAQs
  • Glossary
  1. Home
  2. Genesys Cloud FAQs

Genesys Cloud FAQs

A


Access control

Account settings

ACD emails

ACD messages

Administrators

AppFoundry 

Architect 

Authentication 

AWS Direct Connect for Genesys Cloud

B


Billing

Bots

Business users 

BYOC 

BYOC Cloud 

BYOC Premises 

C


Callbacks 

Canned Responses

Chat 

Contact center agents 

Contact center managers 

D


Data actions 

Data storage

Desktop App 

Dialogflow

Documents 

Documents admin 

E


Edges

Enhanced 911

Evaluations

External Contacts

F


Fax

Firewall

G


Gamification

General

Geolocation

Groups

Genesys Cloud Embeddable Framework

Genesys Cloud for Chrome

Genesys Cloud for Firefox

Genesys Cloud for Salesforce

Genesys Cloud for Salesforce Service Cloud Voice

Genesys Cloud for Zendesk

Genesys Cloud Voice (general)

Genesys Cloud Voice porting numbers

Genesys Cloud Voice billing

Genesys Cloud web-based (WebRTC) phone


H


I


Integrations

IP Address

J


K


L

Legal


M


Mobile apps

N


O


Ordering

Outbound dialing

P


Payment and refunds

Phone history

Phones

Pricing and billing

Q


QoS

Quality Management

Queues

R


Recording

Reports

S


Sales

Schedules

Screen recording

Scripts

Security

Sentiment analysis 

Sensitive data masking

Single sign-on

Sites

SMS long codes

SMS short codes

Speech and text analytics 

Support

T


Tempo™ for Android

Tempo™ for iOS

Text-to-speech

Topic spotting 

Troubleshoot

Trunks

U


User to User (UUI) Header

V


Virtual Desktop Infrastructure

Voice transcription

Voicemail

W


Web messaging

Web proxies

WebRTC

WebRTC Media Helper

Workforce Management

X


Y


Z



  • If you still have questions you can ask the community for help.
  • This field is for validation purposes and should be left unchanged.
Suggested Articles
  • About Collaborate
  • About Communicate
  • About contact center
  • What is Genesys Cloud?
  • About telephony
  • About Genesys Cloud Voice
  • About BYOC
  • About BYOC Cloud
  • About BYOC Premises
  • Genesys Cloud Network Readiness Assessment FAQ
Genesys Cloud Resource Center logo
Contact
  • Support
  • Select Region
  • Site Map
  • Blog
Solution
  • Customer Service
  • Partners
Company
  • Newsroom
  • Social Responsibility
  • Leadership
  • Careers
About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Copyright © 2023 Genesys. All rights Reserved. Terms of Use | Privacy Policy | Email Subscription | Cookie Settings

Scroll to top