Genesys Cloud FAQs

A

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Access control

Account settings

ACD emails

ACD messages

Administrators

AppFoundry 

Architect 

Authentication 

AWS Direct Connect for Genesys Cloud

B

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Billing

Bots

Business users 

BYOC 

BYOC Cloud 

BYOC Premises 

C

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Callbacks 

Canned Responses

Chat 

Contact center agents 

Contact center managers 

D

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Data actions 

Data storage

Desktop App 

Dialogflow

Documents 

Documents admin 

E

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Edge Remote survivability

Edges

Enhanced 911

Evaluations

External Contacts

F

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Fax

Firewall

G

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Gamification

General

Geolocation

Groups

Genesys Cloud Embeddable Framework

Genesys Cloud for Chrome

Genesys Cloud for Firefox

Genesys Cloud for Salesforce

Genesys Cloud for Zendesk

Genesys Cloud Voice (general)

Genesys Cloud Voice porting numbers

Genesys Cloud Voice billing

Genesys Cloud web-based (WebRTC) phone

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H

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I

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Integrations

IP Address

J

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K

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L

Legal

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M

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Mobile apps

N

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O

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Ordering

Outbound dialing

P

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Payment and refunds

Phone history

Phones

Pricing and billing

Q

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QoS

Quality Management

Queues

R

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Recordings

Reports

S

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Sales

Schedules

Screen recording

Scripts

Security

Sentiment analysis 

Single sign-on

Sites

SMS long codes

SMS short codes

Speech and text analytics 

Support

T

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Text-to-speech

Topic spotting 

Troubleshoot

Trunks

U

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User to User (UUI) Header

V

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Virtual Desktop Infrastructure

Voice transcription

Voicemail

W

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Web messaging

Web proxies

WebRTC

WebRTC Media Helper

Workforce Management

X

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Y

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Z

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