Genesys Cloud FAQs

A

Access control

Account settings

ACD emails

ACD messages

Administrators

Apps

AppFoundry

Amazon Lex

Architect

Architect audio buffer and flush

AudioHook Monitor

Authentication

AWS Direct Connect for Genesys Cloud


B

Beta program

Billing

Bots

Business users 

BYOC

BYOC Cloud

BYOC Premises


 

C

Callbacks

Canned responses

Chat

Co-browse

Contact center agents

Contact center managers

CX Cloud from Genesys and Salesforce


D

Data actions 

Data storage

Desktop app

Documents

Documents admin


E

Edges

Enhanced 911

Evaluations

External Contacts


F

Fax

Firewall


G

Gamification

General

Genesys Cloud Embeddable Framework

Genesys Cloud for Chrome

Genesys Cloud for Firefox

Genesys Cloud for Salesforce

Genesys Cloud for Zendesk

Genesys Cloud mobile apps

Genesys Cloud Voice (general)

Genesys Cloud Voice number porting

Genesys Cloud Voice billing

Genesys Cloud web-based (WebRTC) phone

Genesys Tempo™ for Android

Genesys Tempo™ for iOS

Geolocation

Global Media Fabric

Google Cloud Dialogflow

Groups


H

Hybrid media


I

Integrations

IP address


J


K


L

Legal


M

Mobile apps


N

Nuance Mix bots


O

Ordering

Outbound dialing


P

Payment and refunds

Phone history

Phones

Pricing and billing

Professional services


Q

QoS

Quality management

Queues


R

Recordings

Relay service

Reports

Resource Center


S

Sales

Schedules

SCIM

Screen recording

Scripts

Security

Sensitive data masking

Sentiment analysis 

Single sign-on

Sites

SMS long codes

SMS short codes

Speech and text analytics

Support


T

Tempo™ for Android

Tempo™ for iOS

Text-to-speech

Topic spotting

Triggers

Troubleshoot

Trunks

TTY


U

Unified Communication tools

Unified Experience from Genesys and ServiceNow

User to User (UUI) header


V

Virtual Desktop Infrastructure

Voice transcription

Voicemail


W

Web messaging

Web messaging (authenticated)

Web proxies

WebRTC

WebRTC Media Helper

WhatsApp messaging

Work automation

Workforce management


X


Y


Z