FAQs: ACD messages

Does a Web Messaging Guest session expire?

The guest session that is exposed to end-users remains active as long… [More]

Is there a size limit for transferring files with ACD Messaging?

Yes. Genesys Cloud messaging channels have the following size limits for transferring… [More]

What do the timers in an interaction mean?

Interactions can have three timers: The interaction alert notification features a timer… [More]

What does Not responding mean?

When you decline or fail to answer an interaction within the Alerting… [More]

Why does predictive routing data model retraining fail?

Retraining fails due to insufficient data for certain media types, because of… [More]

Why does predictive routing fail to activate correctly?

An error occurs either because of insufficient data to create a data… [More]