FAQs: ACD messages

Does a Web Messaging Guest session expire?

The guest session that is exposed to end-users remains active as long… [More]

Is there a size limit for transferring files with ACD Messaging?

Yes. Genesys Cloud messaging channels have the following size limits for transferring… [More]

What do the timers in an interaction mean?

Interactions can have three timers: The interaction alert notification features a timer… [More]

What does Not responding mean?

When you decline or fail to answer an interaction within the Alerting… [More]

Why does predictive routing data model retraining fail?

Retraining fails due to insufficient data for certain media types, because of… [More]

Why does predictive routing fail to activate correctly?

An error occurs either because of insufficient data to create a data… [More]

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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