FAQs: ACD messages
Is there a size limit for transferring files with ACD Messaging?
Yes, when transferring files to other messaging platforms, Genesys Cloud restricts inbound and outbound… [More]
What do the timers in an interaction mean?
The first timer shows how long the interaction has been active. Depending… [More]
What does Not responding mean?
When you decline or fail to answer an interaction within the Alerting… [More]