FAQs: ACD messages

Is there a size limit for transferring files with ACD Messaging?

Yes, when transferring files to other messaging platforms, Genesys Cloud restricts inbound and outbound… [More]

What do the timers in an interaction mean?

The first timer shows how long the interaction has been active. Depending… [More]

What does Not responding mean?

When you decline or fail to answer an interaction within the Alerting… [More]