How does Genesys Cloud know which trunk to route a given call through?

Genesys Cloud Edge and Media Tier route calls as specified in your… [More]

Is BYOC PCI DSS compliant?

Yes. BYOC Premises and BYOC Cloud are both PCI DSS Compliant.  

What is BYOC?

BYOC, which is an acronym for Bring Your Own Carrier, allows you… [More]

Will BYOC support inbound trunk redundancy and failover?

BYOC allows customers to define multiple trunks, potentially to more than one… [More]

Will BYOC support outbound trunk redundancy and failover?

A Genesys Cloud BYOC trunk allows for multiple destination SIP servers or… [More]