Which text-to-speech (TTS) engine performs the TTS playback when using the Google Cloud Dialogflow CX integration in an Architect call flow?

Text-to-speech (TTS) playback depends on the voice you choose in Architect:

If you choose a Google TTS voice, Google Cloud Dialogflow CX performs the TTS playback.
If you choose a non-Google TTS voice, Architect receives the raw text-to-speech string and performs the TTS with the selected third-party TTS engine.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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