FAQs: AudioHook Monitor
AudioHook Monitor incurs a per minute charge to use. Since AudioHook Monitor is tied to voice transcription, will I also be subject to voice transcription fair use?
No, while you use AudioHook Monitor, you only incur charges for AudioHook… [More]
Can premises-based Edge customers use AudioHook Monitor?
If a premises-based Edge handles the external leg of the call; for… [More]
How can I start or stop streaming in my Architect call flow when using AudioHook Monitor?
The voice transcription feature enables AudioHook Monitor to start or stop streaming…. [More]
How many AudioHook Monitor integrations can I have?
Genesys Cloud supports up to two AudioHook Monitor integration installations.
I want to stream queue audio for a subset of calls. How do I control which calls to stream audio for?
To stream queue audio for a subset of calls with AudioHook Monitor,… [More]
What happens during a successful session between Genesys Cloud and your AudioHook server?
A successful AudioHook session includes the following high-level states: Genesys Cloud establishes… [More]
Where are conversations streamed when using AudioHook Monitor?
If voice transcription is enabled, all conversations are streamed to the URL… [More]
Why do I need to configure voice transcription in order to use AudioHook Monitor?
The voice transcription feature enables AudioHook to start or stop streaming to… [More]
Will AudioHook Monitor cause latency issues?
Latency is possible due to network issues and internet reliability. These issues… [More]