FAQs: AudioHook Monitor

AudioHook Monitor incurs a per minute charge to use. Since AudioHook Monitor is tied to voice transcription, will I also be subject to voice transcription fair use?

No, while you use AudioHook Monitor, you only incur charges for AudioHook… [More]

Can premises-based Edge customers use AudioHook Monitor?

If a premises-based Edge handles the external leg of the call; for… [More]

How can I start or stop streaming in my Architect call flow when using AudioHook Monitor?

The voice transcription feature enables AudioHook Monitor to start or stop streaming…. [More]

How many AudioHook Monitor integrations can I have?

Genesys Cloud supports up to two AudioHook Monitor integration installations. 

I want to stream queue audio for a subset of calls. How do I control which calls to stream audio for?

To stream queue audio for a subset of calls with AudioHook Monitor,… [More]

What happens during a successful session between Genesys Cloud and your AudioHook server?

A successful AudioHook session includes the following high-level states: Genesys Cloud establishes… [More]

Where are conversations streamed when using AudioHook Monitor?

If voice transcription is enabled, all conversations are streamed to the URL… [More]

Why do I need to configure voice transcription in order to use AudioHook Monitor?

The voice transcription feature enables AudioHook to start or stop streaming to… [More]

Will AudioHook Monitor cause latency issues?

Latency is possible due to network issues and internet reliability. These issues… [More]