FAQs: AudioHook Monitor
Can premises-based Edge customers use AudioHook Monitor?
If a premises-based Edge handles the external leg of the call; for… [More]
Do concurrently streamed calls on a queue incur AudioHook Monitor charges individually or are AudioHook Monitor charges incurred only for the duration of the streaming session, regardless of the number of calls involved?
You have the following options to configure your use of AudioHook Monitor… [More]
How can I start or stop streaming in my Architect call flow when using AudioHook Monitor?
The voice transcription feature enables AudioHook Monitor to start or stop streaming…. [More]
How many AudioHook Monitor integrations can I have?
Genesys Cloud supports up to two AudioHook Monitor integration installations.
I want to stream queue audio for a subset of calls. How do I control which calls to stream audio for?
To stream queue audio for a subset of calls with AudioHook Monitor,… [More]
What happens during a successful session between Genesys Cloud and your AudioHook server?
A successful AudioHook session includes the following high-level states: Genesys Cloud establishes… [More]
Where are conversations streamed when using AudioHook Monitor?
If voice transcription is enabled, all conversations are streamed to the URL… [More]
Why do I need to configure voice transcription in order to use AudioHook Monitor?
The voice transcription feature enables AudioHook to start or stop streaming to… [More]
Will AudioHook Monitor cause latency issues?
Latency is possible due to network issues and internet reliability. These issues… [More]
