FAQs: AudioHook Monitor
AudioHook Monitor incurs a per minute charge to use. Since AudioHook Monitor is tied to voice transcription, will I also be subject to voice transcription fair use?
No, while you use AudioHook Monitor, you only incur charges for AudioHook… [More]
Can premises-based Edge customers use AudioHook Monitor?
Genesys Cloud does not support AudioHook Monitor for premises-based Edge (LDM) customers,… [More]
How many AudioHook Monitor integrations can I have?
Genesys Cloud supports up to two AudioHook Monitor integration installations. This limitation… [More]
I want to stream queue audio for a subset of calls. How do I control which calls to stream audio for?
To stream queue audio for a subset of calls with AudioHook Monitor,… [More]
Why do I need to configure voice transcription in order to use AudioHook Monitor?
The voice transcription feature enables AudioHook to start or stop streaming to… [More]
Will AudioHook Monitor cause latency issues?
Latency is possible due to network issues and internet reliability. These issues… [More]