FAQs: AudioHook Monitor

AudioHook Monitor incurs a per minute charge to use. Since AudioHook Monitor is tied to voice transcription, will I also be subject to voice transcription fair use?

No, while you use AudioHook Monitor, you only incur charges for AudioHook… [More]

Can premises-based Edge customers use AudioHook Monitor?

If a premises-based Edge handles the external leg of the call; for… [More]

How can I start or stop streaming in my Architect call flow when using AudioHook Monitor?

The voice transcription feature enables AudioHook Monitor to start or stop streaming…. [More]

How many AudioHook Monitor integrations can I have?

Genesys Cloud supports up to two AudioHook Monitor integration installations.

I want to stream queue audio for a subset of calls. How do I control which calls to stream audio for?

To stream queue audio for a subset of calls with AudioHook Monitor,… [More]

What happens during a successful session between Genesys Cloud and your AudioHook server?

A successful AudioHook session includes the following high-level states: Genesys Cloud establishes… [More]

Where are conversations streamed when using AudioHook Monitor?

If voice transcription is enabled, all conversations are streamed to the URL… [More]

Why do I need to configure voice transcription in order to use AudioHook Monitor?

The voice transcription feature enables AudioHook to start or stop streaming to… [More]

Will AudioHook Monitor cause latency issues?

Latency is possible due to network issues and internet reliability. These issues… [More]

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.