Can data actions use XML rather than JSON?
Note: This article applies to the Adobe, AWS Lambda, Genesys Cloud, Google, Microsoft Dynamics 365, Salesforce, web services, and Zendesk data actions integrations.
No. Data actions for the data actions integrations cannot transmit or accept XML. If you want the integrations to consume XML, Genesys recommends that you create an intermediary web service that can communicate with the XML endpoint.
For more information about the integrations, see About the data actions integrations.