FAQs: Fax

What does a badge on an icon mean?

A badge, or visual alert, on an icon, such as Calls, Chat, [More]

How can I set up faxing for a user?

Add the Conversation > Fax > Send and Conversation > One Number Fax [More]

How are faxes sent and received in Genesys Cloud?

When a user sends a fax, Genesys Cloud converts the file to [More]

Where can I find details about faxes I have sent?

To see details about a fax, such as the number you sent [More]

Where can I find sent or received faxes?

Genesys Cloud Documents stores any faxes you send or receive as files in your [More]