How are faxes sent and received in Genesys Cloud?
When a user sends a fax, Genesys Cloud converts the file to… [More]
How can I set up faxing for a user?
Add the Conversation > Fax > Send and Conversation > One Number Fax… [More]
What does a badge on an icon mean?
A badge, or visual alert, on an icon, such as Calls, Chat,… [More]
Where can I find details about faxes I have sent?
To see details about a fax, such as the number you sent… [More]
Where can I find sent or received faxes?
Genesys Cloud Documents stores any faxes you send or receive as files in your… [More]