FAQs: Web messaging

Does Messenger support a conversation across multiple browser tabs or windows?

Messenger will display the up-to-date conversation in up to three separate browser… [More]

Does my website need the Messenger deployment snippet and the Predictive Engagement tracking snippet?

The Messenger deployment snippet loads the Predictive Engagement snippet automatically, if Predictive… [More]

How do I migrate to web messaging from an existing web chat implementation?

Web messaging requires an inbound message flow and changes to your website… [More]

What is the size limit for inbound web messages?

Messenger enables web messaging by providing a predefined messenger window that customers… [More]