FAQs: Chat

Can I delete a chat message?

No. A chat message is permanent; you cannot delete it. 

What does a badge on an icon mean?

A badge, or visual alert, on an icon, such as Calls, Chat,… [More]

Can I remove one-to-one and group chats from my chat list?

You can close one-to-one and groups chats by clicking Close. Closing a… [More]

Can I remove myself or someone else from a personal chat room?

No. Users in a personal chat room are members of that group as… [More]

What does it mean if the group chat room is full?

A chat room can have a maximum of 1000 participants. If a group chat… [More]

Can I connect third-party chat clients to Genesys Cloud chat?

No. We currently do not support connecting Genesys Cloud chat to third-party… [More]

What is the difference between a group chat room and a personal chat room?

Both types of chat room appear under Groups in the Chat panel,… [More]

What are the orange lines in chats and how do I remove them?

This line shows which messages are unread based on when the room… [More]

How do I turn off chat notifications?

To turn off chat notifications for a single group chat room or… [More]