Solutions, licensing, and pricing
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The Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4 subscriptions allow users to handle any voice and digital interaction with ease and solve customer problems faster. You can connect employee journeys with customer journeys to deliver exceptional experiences. Each subscription contains all the essentials that you need in a single package.
CX Cloud from Genesys and Salesforce is a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud CX and Salesforce Service Cloud. The integration brings the voice, digital, and CRM data from Genesys Cloud into Service Cloud Voice. It allows you to connect Genesys Cloud as a contact center and includes the following packages for Salesforce Service Cloud Voice: Core Services, Voice, Digital and AI, WEM, External Routing, and Outbound Campaign Management.
Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses offer maximum speed and efficiency in digital customer communication. The agent workspace enables agents to perform several tasks across all interactions with a simple, transparent view of multiple customer engagements.
The Genesys Cloud Software as a Service (SaaS) solution is a web-based suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. This solution is built on a microservices architecture and delivered via Amazon Web Services (AWS), which provides scalability and resilience. While the Genesys Cloud service is designed to operate as a stand-alone, full featured unified communications, collaboration, and customer experience solution, it is specifically designed to support modular integration of any these services with complementary functionality..
Genesys Cloud EX (employee experience) enables organizations to transform their approach to employee engagement and to deliver higher levels of efficiency and effectiveness. Genesys Cloud EX provides a complete set of tools to manage the employee development journey in any organization or discipline. The platform includes capabilities for onboarding, learning and training, workforce management, performance management, gamification, coaching, interaction recording, quality management, web surveys, and speech and text analytics.
Communicate includes all the features of Collaborate, such as chat, video chat, a company directory, and document sharing. For more information about the different layers of Genesys Cloud, see the What is Genesys Cloud? article.
Find out more about the add-ons available for Genesys Cloud subscriptions. For more information about the various subscription packages, see Overview of Genesys Cloud.
