Genesys Cloud feature matrix

Learn about the different license tiers and determine the best subscription plan based on your business needs.

Subscriptions

Find out more about Genesys Cloud subscriptions.

Collaborate

Read about how to collaborate and share information with individuals and groups in your organization.

Communicate

Learn about how Communicate includes all the features of Collaborate, such as chat, video chat, a company directory, and document sharing but also includes feature-rich telephony and Architect tools.

Genesys CX digital

Read about Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses

Genesys Cloud CX Software as a Service (SaaS)

Learn about the service overview, key features, use cases, architecture, applications, ecosystem, security and compliance, Customer Care, roles and responsibilities, authorized organizations, and user profile and other resources.

Genesys Cloud EX

Learn how Genesys Cloud EX provides a complete set of tools for onboarding, learning and training, workforce management, performance management, gamification, and coaching.