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Genesys Cloud feature matrix

Genesys Cloud CX offers you simple and transparent pricing with no surprise fees. The different license tiers have been designed to provide the flexibility that you need for your business to evolve and transform. You can easily scale and pay for what you use. There are no maintenance fees or unplanned commitments.

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GCXNow

Learn about Genesys Cloud CX through a free trial signup to GCNow.

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Licenses

Find out more about licensing Genesys Cloud.

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Genesys Cloud CX

The Genesys Cloud CX 1, Genesys Cloud CX 2, and Genesys Cloud CX 3 subscriptions allow users to handle any voice and digital interaction with ease and solve customer problems faster. You can connect employee journeys with customer journeys to deliver exceptional experiences. Each subscription contains all the essentials you need in a single package.

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CX Cloud from Genesys and Salesforce

CX Cloud from Genesys and Salesforce integration is available in all regions except for Osaka, UAE, and Zurich.

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Genesys CX digital

Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses offer maximum speed and efficiency in digital customer communication. The agent workspace enables agents to perform several tasks across all interactions with a simple, transparent view of multiple customer engagements.

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Genesys Cloud CX Software as a Service (SaaS)

The Genesys Cloud CX Software as a Service (SaaS) solution is a web-based suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. This solution is built on a microservices architecture and delivered via Amazon Web Services (AWS), which provides scalability and resilience. While the Genesys Cloud CX service is designed to operate as a stand-alone, full featured unified communications, collaboration, and customer experience solution, it is specifically designed to support modular integration of any these services with complementary functionality..

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Genesys Cloud EX

Genesys Cloud EX (employee experience) enables organizations to transform their approach to employee engagement and to deliver higher levels of efficiency and effectiveness. Genesys Cloud EX provides a complete set of tools to manage the employee development journey in any organization or discipline. The platform includes capabilities for onboarding, learning and training, workforce management, performance management, gamification, coaching, interaction recording and quality management.

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Collaborate

Collaborate and share information with individuals and groups in your organization.

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Communicate

Communicate includes all the features of Collaborate, such as chat, video chat, a company directory, and document sharing. For more information about the different layers of Genesys Cloud, see the What is Genesys Cloud? article. 

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Genesys Cloud add-ons

Find out more about the add-on available for Genesys Cloud subscriptions. For more information about the various subscription packages, see Overview of Genesys Cloud CX.

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