FAQs: Data actions
Can data actions use XML rather than JSON?
No. Data actions for the data actions integrations cannot transmit or accept… [More]
Can I use data actions with an on-premises solution?
Absolutely! You can use the AWS Lambda data actions integration and associated… [More]
Can I use Genesys Cloud data actions to perform actions on conversations?
No. You cannot use Genesys Cloud data actions to perform actions on… [More]
Can we call a web service running on a port other than 443?
No. For PCI compliance, the service that executes web services data actions… [More]
Do data actions request a new Authentication token for every request?
No. Data actions maintain a cache of a finite set of authentication tokens…. [More]
Do data actions support mutual authentication of certificates?
Only the web services data actions support mutual authentication. For more information,… [More]
Do data actions work with services using self-signed certificates?
No. Self-signed certificates are not recognized as trustworthy.
Does Salesforce data actions integration in Genesys Cloud support enhanced domains in Salesforce?
Yes, you can use Genesys Cloud with a Salesforce instance that enables… [More]
How does Genesys Cloud handle credentials?
Genesys Cloud understands that your credentials and secrets are sensitive information, and… [More]
How many seconds before a data action times out?
Data actions in Scripter and through the Public API time out with… [More]
Is the mutual TLS (mTLS) certificate publicly trusted?
Genesys Cloud provides two mTLS client certificate options: Genesys Cloud-signed client certificate… [More]
Which root certificates are trusted for web services data actions?
Web services data actions include a pre-configured trust store containing a list… [More]
