FAQs: Data actions

Can data actions use XML rather than JSON?

No. Data actions for the data actions integrations cannot transmit or accept… [More]

Can I use data actions with an on-premises solution?

Absolutely! You can use the AWS Lambda data actions integration and associated… [More]

Can I use Genesys Cloud data actions to perform actions on conversations?

No. You cannot use Genesys Cloud data actions to perform actions on… [More]

Can we call a web service running on a port other than 443?

No. For PCI compliance, the service that executes web services data actions… [More]

Do data actions support mutual authentication of certificates?

Only the web services data actions support mutual authentication. For more information,… [More]

Do data actions work with services using self-signed certificates?

No. Self-signed certificates are not recognized as trustworthy.

Does Salesforce data actions integration in Genesys Cloud support enhanced domains in Salesforce?

Yes, you can use Genesys Cloud with a Salesforce instance that enables… [More]

How does Genesys Cloud handle credentials?

Genesys Cloud understands that your credentials and secrets are sensitive information, and… [More]

How many seconds before a data action times out?

Data actions in test mode, in Scripter, and through the API time… [More]

Is the mutual TLS (mTLS) certificate publicly trusted?

Genesys Cloud provides two mTLS client certificate options: Genesys Cloud-signed client certificate… [More]

Which root certificates are trusted for web services data actions?

The list of root certificates that the web services data actions trust… [More]

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.