FAQs: Troubleshoot

Why does Customer Care request console and network logs?

These two pieces of client-side data work together with platform-side logs to [More]

How do I resolve an error that reads “A loop has been detected on the call path with this edgecontrol instance….”?

This message appears if one or more users have duplicate phone numbers [More]

How do I submit an enhancement request?

If you want to make an enhancement request for Genesys Cloud, Genesys [More]

Why aren’t fields appearing on my Salesforce pages?

Genesys Cloud for Salesforce gathers data that you can add as default [More]

Why isn’t the client appearing in Lightning?

For the client to appear in Salesforce Lightning, change a few settings [More]