FAQs: Genesys Cloud Voice number porting

Can I request that a DID number port on a Saturday?

No. Genesys Cloud Voice support technicians work with technicians from your carrier… [More]

Does Genesys Telecom provide Customer Service Records (CSRs) when porting numbers out of Genesys Cloud Voice?

No. When porting numbers out of Genesys Cloud Voice, your new carrier… [More]

Does SMS automatically transfer along with voice when I port numbers to Genesys Cloud Voice?

No. The Genesys Cloud Voice number porting process is specifically designed for… [More]

How do I port numbers out of Genesys Cloud Voice?

For information, see Port numbers out of Genesys Cloud Voice.

Is there a fee associated with porting my numbers into Genesys Cloud Voice?

No, there is not a fee for the actual number porting operation…. [More]

When porting numbers into Genesys Cloud Voice, how do I tell the difference between a toll-free and a DID number?

Toll-free numbers start with a very specific scheme that consist of a… [More]

When porting toll-free numbers, why do I receive the “Error porting numbers” message?

When porting toll-free numbers, this error typically appears after completing the Docusign… [More]

Where do I find the service address for porting numbers out of Genesys Cloud Voice?

You can find the service address (the location where the phone number… [More]

Why can’t I port DID numbers into Genesys Cloud Voice during off hours?

Genesys Cloud Voice support technicians work with technicians from your carrier to… [More]

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.