FAQs: Genesys Cloud Voice number porting
Can I request that a DID number port on a Saturday?
No. Genesys Cloud Voice support technicians work with technicians from your carrier… [More]
Does Genesys Telecom provide Customer Service Records (CSRs) when porting numbers out of Genesys Cloud Voice?
No. When porting numbers out of Genesys Cloud Voice, your new carrier… [More]
Does SMS automatically transfer along with voice when I port numbers to Genesys Cloud Voice?
No. The Genesys Cloud Voice number porting process is specifically designed for… [More]
How do I port numbers out of Genesys Cloud Voice?
For information, see Port numbers out of Genesys Cloud Voice.
Is there a fee associated with porting my numbers into Genesys Cloud Voice?
No, there is not a fee for the actual number porting operation…. [More]
When porting numbers into Genesys Cloud Voice, how do I tell the difference between a toll-free and a DID number?
Toll-free numbers start with a very specific scheme that consist of a… [More]
When porting toll-free numbers, why do I receive the “Error porting numbers” message?
When porting toll-free numbers, this error typically appears after completing the Docusign… [More]
Where do I find the service address for porting numbers out of Genesys Cloud Voice?
You can find the service address (the location where the phone number… [More]
Why can’t I port DID numbers into Genesys Cloud Voice during off hours?
Genesys Cloud Voice support technicians work with technicians from your carrier to… [More]