FAQs: Genesys Cloud Voice number porting
Does Genesys Telecom provide Customer Service Records (CSRs) when porting numbers out of Genesys Cloud Voice?
No. When porting numbers out of Genesys Cloud Voice, your new carrier… [More]
Does SMS automatically transfer along with voice when I port numbers to Genesys Cloud Voice?
No. The Genesys Cloud Voice number porting process is specifically designed for… [More]
How do I port numbers out of Genesys Cloud Voice?
For information, see Port numbers out of Genesys Cloud Voice.
Is there a fee associated with porting my numbers into Genesys Cloud Voice?
No, there is not a fee for the actual number porting operation…. [More]
When porting numbers into Genesys Cloud Voice, how do I tell the difference between a toll-free and a DID number?
Toll-free numbers start with a very specific scheme that consist of a… [More]
When porting toll-free numbers, why do I receive the “Error porting numbers” message?
When porting toll-free numbers, this error typically appears after completing the Docusign… [More]