FAQs: Genesys Cloud for Zendesk

Why aren’t notifications appearing?

You selected Show system notification for alerting interactions in the client, but… [More]

Name change implications for the embedded clients

In 2020, Genesys changed the name of PureCloud to Genesys Cloud. Because… [More]

Is the subject line for interactions in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk always automatically populated?

Usually. The integrations create subject lines for interactions when the interactions connect…. [More]

Do the Genesys Cloud embedded clients allow users to use click-to-dial on behalf of a queue?

Absolutely! With Genesys Cloud for Salesforce, Genesys Cloud for Chrome, and Genesys… [More]