FAQs: Genesys Cloud for Zendesk

Can I still use Google’s third-party deprecation flags for testing while using Genesys Cloud?

Yes. For customers using Chrome 120 version, Google recommends using the following… [More]

Do agent settings in the embedded clients remain after the browser cache is cleared?

Yes. Agent settings within the embedded client are saved on the server… [More]

Do the Genesys Cloud embedded clients allow users to use click-to-dial on behalf of a queue?

Absolutely! With Genesys Cloud for Salesforce, Genesys Cloud for Chrome, and Genesys… [More]

How is Genesys Cloud for Zendesk integration usage calculated?

Genesys checks two criteria and bills accordingly: A user holds a Genesys… [More]

Is the subject line for interactions in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk always automatically populated?

Usually. The integrations create subject lines for interactions when the interactions connect…. [More]

Name change implications for the embedded clients

In 2020, Genesys changed the name of PureCloud to Genesys Cloud. Because… [More]

Why aren’t notifications appearing?

You selected Show system notification for alerting interactions in the client, but… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.