FAQs: Genesys Cloud for Zendesk
Can I still use Google’s third-party deprecation flags for testing while using Genesys Cloud?
Yes. For customers using Chrome 120 version, Google recommends using the following… [More]
Do the Genesys Cloud embedded clients allow users to use click-to-dial on behalf of a queue?
Absolutely! With Genesys Cloud for Salesforce, Genesys Cloud for Chrome, and Genesys… [More]
Is the subject line for interactions in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk always automatically populated?
Usually. The integrations create subject lines for interactions when the interactions connect…. [More]
Name change implications for the embedded clients
In 2020, Genesys changed the name of PureCloud to Genesys Cloud. Because… [More]
Whether Google Chrome’s third-party cookie phase out affects Genesys Cloud services?
Google Chrome’s phasing out of third-party cookie impacts Genesys Cloud embedded clients… [More]
Why aren’t notifications appearing?
You selected Show system notification for alerting interactions in the client, but… [More]