FAQs: Genesys Cloud for Zendesk

Name change implications for the embedded clients

In 2020, Genesys changed the name of PureCloud to Genesys Cloud. Because [More]

Is the subject line for interactions in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk always automatically populated?

Usually. The integrations create subject lines for interactions when the interactions connect. [More]

Do the Genesys Cloud embedded clients allow users to use click-to-dial on behalf of a queue?

Absolutely! With Genesys Cloud for Salesforce, Genesys Cloud for Chrome, and Genesys [More]

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