FAQs: Genesys Cloud for Zendesk

Why aren’t notifications appearing?

You selected Show system notification for alerting interactions in the client, but [More]

Name change implications for the embedded clients

In 2020, Genesys changed the name of PureCloud to Genesys Cloud. Because [More]

Is the subject line for interactions in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk always automatically populated?

Usually. The integrations create subject lines for interactions when the interactions connect. [More]

Do the Genesys Cloud embedded clients allow users to use click-to-dial on behalf of a queue?

Absolutely! With Genesys Cloud for Salesforce, Genesys Cloud for Chrome, and Genesys [More]

We use cookies to enhance your experience while on our website, serve personalized content, provide social media features and to optimize our traffic. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.