FAQs: Virtual Desktop Infrastructure

Does Genesys Cloud support Virtual Desktop Infrastructure (VDI) configurations with WebRTC?

Yes. The WebRTC Media Helper is specially designed to allow you to… [More]

Does Genesys Cloud support Virtual Desktop Infrastructure (VDI) configurations?

Yes, Genesys Cloud supports Virtual Desktop Infrastructure (VDI) configurations. For best results,… [More]

Who do I contact to get support when running Genesys Cloud in a Virtual Desktop Infrastructure (VDI) environment?

When it comes to supporting Genesys Cloud in a VDI environment, your… [More]