FAQs: Workforce Management
Where can I find answers to frequently-asked questions about Genesys Tempo for iOS?
You can find a list of FAQs for Genesys Tempo for iOS [More]
Where can I find answers to frequently-asked questions about Genesys Tempo for Android?
You can find a list of FAQs for Genesys Tempo for Android [More]
How do I use Genesys Tempo™ for Android to create a time-off request with non-sequential dates?
Currently, Genesys Tempo does not support the ability to create time-off requests [More]
What notifications do I receive with Genesys Tempo™
Currently, Genesys Tempo does not send notifications. Genesys plans to include notifications [More]
Does use of Genesys Tempo™ for Android impact billing for customer who use by-the-hour pricing?
No, Genesys Tempo users are not treated as logged in when they [More]
Does use of Genesys Tempo™ for Android impact the number of simultaneous users for customers using concurrent pricing?
No, Genesys Tempo users are not treated as logged in when they [More]
How do I view the documentation for Genesys Tempo™ for Android?
Tap Settings. Then tap FAQ. You can also view the FAQs on [More]
If I log into Collaborate for Android, do I need to log in to Genesys Tempo™ for Android separately?
No, when you log into Collaborate, you also log into Tempo.
What schedule items can I see with Genesys Tempo™ for Android?
You can see your shift and activities for the shift. You can [More]
What schedules can I see with Genesys Tempo™ for Android?
Tempo for Android offers month and day views. It can display up [More]
How do I request time off with Genesys Tempo™ for Android?
Tap +. The Create Request window opens. To request a whole day, [More]
How do I view my time off with Genesys Tempo™ for Android?
Tap Time Off. The Summary tab appears. This tab displays your pending [More]
How do I view my schedule with Genesys Tempo™ for Android?
Tap Schedule. The month appears in the top pane. Tap the date [More]
How can I check for available updates for Genesys Tempo™ for Android?
To check the version of Temp for Android that you have, do [More]
How do I logout of Genesys Tempo™ for Android?
Tap Settings, and then tap Logout.
Why are intraday monitoring actuals lower than I expect to see?
If actuals appear low in the intraday monitoring view, it could be [More]
Why doesn’t intraday monitoring show the number of scheduled agents that I expect?
Intraday scheduled agents are based on the agent’s current capabilities and whether [More]
How do I see which agents are not configured for any planning groups in the business unit?
To view agents that cannot handle planning groups, go to Configuration > [More]
When configuring or editing a shift, how does the system use the Days Off rule?
This setting has two options when enabled for the shift: Next Day [More]
How is the Minimum Consecutive Time Off Per Week work plan weekly constraint used?
This feature is used to set a minimum block of time, once [More]
When should I configure a planning period and utilize planning period constraints?
Planning period is an optional feature and should be used when you [More]
When should I configure weekly constraints, weekend constraints and general constraints in my work plan?
These constraints are optional and are used only when you need to [More]
Can I build a six-week schedule from six different weighted historical index forecasts?
Unfortunately, no not at this time. A single schedule can be created [More]
What is the workforce management agent limit per management unit?
With the introduction of the business unit feature, the scheduling capabilities in [More]
Why is there a “Sync Changes” button for agents in a planning group?
Workforce management automatically syncs changes every four hours. If queue membership changes [More]