FAQs: Workforce Management


Where can I find answers to frequently-asked questions about Genesys Tempo for Android?

You can find a list of FAQs for Genesys Tempo for Android [More]

How do I use Genesys Tempo™ for Android to create a time-off request with non-sequential dates?

Currently, Genesys Tempo does not support the ability to create time-off requests [More]

What notifications do I receive with Genesys Tempo™

Currently, Genesys Tempo does not send notifications. Genesys plans to include notifications [More]

Does use of Genesys Tempo™ for Android impact billing for customer who use by-the-hour pricing?

No, Genesys Tempo users are not treated as logged in when they [More]

Does use of Genesys Tempo™ for Android impact the number of simultaneous users for customers using concurrent pricing?

No, Genesys Tempo users are not treated as logged in when they [More]

How do I view the documentation for Genesys Tempo™ for Android?

Tap Settings. Then tap FAQ. You can also view the FAQs on [More]

If I log into Collaborate for Android, do I need to log in to Genesys Tempo™ for Android separately?

No, when you log into Collaborate, you also log into Tempo.

What schedule items can I see with Genesys Tempo™ for Android?

You can see your shift and activities for the shift. You can [More]

What schedules can I see with Genesys Tempo™ for Android?

Tempo for Android offers month and day views. It can display up [More]

How do I request time off with Genesys Tempo™ for Android?

Tap +. The Create Request window opens. To request a whole day, [More]

How do I view my time off with Genesys Tempo™ for Android?

Tap Time Off. The Summary tab appears. This tab displays your pending [More]

How do I view my schedule with Genesys Tempo™ for Android?

Tap Schedule. The month appears in the top pane. Tap the date [More]

How can I check for available updates for Genesys Tempo™ for Android?

To check the version of Temp for Android that you have, do [More]

How do I logout of Genesys Tempo™ for Android?

Tap Settings, and then tap Logout.

Why are intraday monitoring actuals lower than I expect to see?

If actuals appear low in the intraday monitoring view, it could be [More]

Why doesn’t intraday monitoring show the number of scheduled agents that I expect?

Intraday scheduled agents are based on the agent’s current capabilities and whether [More]

How do I see which agents are not configured for any planning groups in the business unit?

To view agents that cannot handle planning groups, go to Configuration > [More]

When configuring or editing a shift, how does the system use the Days Off rule?

This setting has two options when enabled for the shift: Next Day [More]

How is the Minimum Consecutive Time Off Per Week work plan weekly constraint used?

This feature is used to set a minimum block of time, once [More]

When should I configure a planning period and utilize planning period constraints?

Planning period is an optional feature and should be used when you [More]

When should I configure weekly constraints, weekend constraints and general constraints in my work plan?

These constraints are optional and are used only when you need to [More]

Can I build a six-week schedule from six different weighted historical index forecasts?

Unfortunately, no not at this time. A single schedule can be created [More]

What is the workforce management agent limit per management unit?

With the introduction of the business unit feature, the scheduling capabilities in [More]

Why is there a “Sync Changes” button for agents in a planning group?

Workforce management automatically syncs changes every four hours.  If queue membership changes [More]

What is the relationship between route paths, service goal templates and planning groups?

The term Route Path refers to a combination of attributes on an [More]