Can I redeem performance points?
There is not a way to redeem performance points within Genesys Cloud.
How are performance points calculated?
Performance points calculate in real time when users meet or exceed performance… [More]
If a user forgets to log out of the queue at the end of a shift, is this adjusted in the points for punctuality?
There is no way to adjust points if a user forgets to… [More]
What are performance points?
Performance points represent an intangible reward to users when they achieve or… [More]
Which time zone is used for workdays?
If you are using Workforce Management (WFM), gamification uses the BU/MU time… [More]
Why are my points decreasing during the workday?
User metrics change throughout the workday to reflect your performance. Performance points… [More]
Why can’t I see the punctuality data in my account?
You can only see punctuality data if you have customer interactions scheduled… [More]