FAQs: Account settings
Can I disable Agent Assistance in Collaborate chat?
Yes. To disable Agent Assistance access for a user, remove the permission… [More]
Can I imitate follow me behavior with Genesys Cloud call forwarding?
Yes, to some extent. To imitate many features of follow me behavior,… [More]
Can we change from an Hourly Interacting license type to a Concurrent or a Named license type?
Yes. You can change a user’s license type from Hourly Interacting to… [More]
How can I avoid a Session Expired message?
To avoid being forced to reauthenticate yourself at an inconvenient time due… [More]
How can I view data about my Genesys Cloud usage?
You can download your usage reports to see details about prior usage…. [More]
How do I change the language for voicemail notifications?
Your voicemail notifications use the language preferences that you set for Genesys… [More]
How is Daylight Savings Time (DST) handled?
When loading a view or running an export, time intervals are divided… [More]
Is there a way to retrieve voicemails for users who leave the company or are unable to access their account?
If a user is no longer with the company or unable to… [More]
What are the differences between locations, geolocations, and sites in Genesys Cloud?
Genesys Cloud includes three independent concepts that people often call locations: A… [More]
What are the Genesys Cloud limitations?
Limits define thresholds for specific areas of the Genesys Cloud API. These… [More]
Why can my data change?
Analytics data is subject to change because Genesys Cloud runs a batch… [More]
