FAQs: Account settings

Can I imitate follow me behavior with Genesys Cloud call forwarding?

Yes, to some extent. To imitate many features of follow me behavior,… [More]

How can I view data about my Genesys Cloud usage?

You can download your usage reports to see details about prior usage…. [More]

How do I change the language for voicemail notifications?

Your voicemail notifications use the language preferences that you set for Genesys… [More]

What are the differences between locations, geolocations, and sites in Genesys Cloud?

Genesys Cloud includes three independent concepts that people often call locations: A… [More]