FAQs: Queues

Does placing a call on behalf of a queue affect standard ACD routing?

The manually-dialed outbound call on behalf of queue counts as resetting the… [More]

How does deleting queues affect views and other data?

After you delete a queue, you can still access its past interactions… [More]

What could cause an unknown queue error?

If a user’s role is in one division, and a queue is… [More]

What does Not responding mean?

When you decline or fail to answer an interaction within the Alerting… [More]

Why don’t the agents see an option to request for ACW when the queue is set to Agent Requested?

  For more information about after call work settings, see Create and… [More]