FAQs: Queues

How does deleting queues affect reports, views, and other data?

After you delete a queue, you can still access its past interactions… [More]

What does Not responding mean?

When an agent declines or does not answer an interaction within a… [More]

Why doesn’t the Calling Party Name that I configure for a queue show up for the call recipient?

When you specify a Calling Name in the trunk configuration and set… [More]