FAQs: WebRTC Media Helper

Does Genesys Cloud support Virtual Desktop Infrastructure (VDI) configurations with WebRTC?

Yes. The WebRTC Media Helper is specially designed to allow you to… [More]

Does Genesys Cloud support Virtual Desktop Infrastructure (VDI) configurations?

Yes, Genesys Cloud supports Virtual Desktop Infrastructure (VDI) configurations. For best results,… [More]

What firewall requirements does the WebRTC Media Helper have?

The WebRTC Media Media Helper client is a WebRTC/Genesys Cloud client just… [More]

Who do I contact to get support when running Genesys Cloud in a Virtual Desktop Infrastructure (VDI) environment?

When it comes to supporting Genesys Cloud in a VDI environment, your… [More]

Why does my VDI workspace require emulated or passthrough audio devices when using WebRTC Media Helper?

Also, won’t the audio devices on the WebRTC Media Helper be used… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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