FAQs: Support
How can I check for outages, availability, and the system status of Genesys Cloud?
Click the link below for Genesys Cloud’s operational, system availability, incident, and… [More]
How do I configure managed phones for FENT?
Click the link below to configure managed phones under the FENT (Far-End NAT… [More]
How do I get the conversation ID?
The conversation ID is a unique identifier for each interaction in Genesys… [More]
How do I replace a BYOC Premises Edge?
To replace a hardware-based BYOC Premises Edge, see Replace a BYOC Premises… [More]
How do I set up the Genesys Cloud WebRTC phone
Click the link below for comprehensive instructions on setting up the Genesys… [More]
How do I submit an enhancement request?
If you want to make an enhancement request for Genesys Cloud, Genesys… [More]
What if my carrier does not support the E.164 international numbering plan?
Genesys Cloud can transform the calling and called party numbers sent on an… [More]
Why do multiple concurrent Genesys Cloud logins cause problems?
Genesys Cloud does not support multiple concurrent logins to the same account…. [More]
Why does the Offered metric not always equal the Answered plus Abandoned metrics?
Flow-outs and Genesys Cloud’s method of tracking metric statistics could cause the… [More]
