FAQs: Payment and refunds

Can I pay my invoice by Credit Card?

Currently customers in the US can now conveniently pay some invoices online… [More]

How do I cancel a paid subscription?

Please contact your Customer Success Manager to assist with any service changes.

How frequently will I receive an invoice?

All non-recurring charges are invoiced immediately after your order is placed. Invoices… [More]

I’m not the billing contact for our company. Can I have billing statements automatically sent to someone else?

Yes. Contact your CSM to initiate a billing contact change.

What currencies can we pay with?

We currently accept the Australian Dollar (AUD), Brazilian Real (BRL), Canadian Dollar… [More]

Which payment methods are accepted, and what are your payment terms?

We accept ACH/EFT, wire, or check. Our payment terms are net 30… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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