FAQs: Payment and refunds


What currencies can we pay with?

We currently accept the Australian Dollar (AUD), Brazilian Real (BRL), Canadian Dollar [More]

I’m not the billing contact for our company. Can I have billing statements automatically sent to someone else?

Yes. Contact purecloud-invoicing@genesys.com to initiate a billing contact change.

How do I cancel a paid subscription?

Please contact your Genesys Advisor (GA) to assist with any service changes.

Can I pay my invoice by Credit Card?

Currently customers in the US can now conveniently pay some invoices online [More]

Which payment methods are accepted, and what are your payment terms?

We accept ACH/EFT, wire, or check. Our payment terms are net 30 [More]

How frequently will I receive an invoice?

All non-recurring charges are invoiced immediately after your order is placed. Invoices [More]