To use the Nuance Recognizer as a Service (NRaaS) integration in a bot flow, you must enable the following products in your Genesys organization:

Genesys NRaaS integration
Genesys Dialog Engine Bot Flows (DEBF)
  • Genesys Cloud for Bot Flow – Voice
  • Genesys Cloud for Bot Flow – Digital
Nuance AppFoundry        via the metered billing API

For more information on pricing, review the following tables:  

Genesys call overage charges Charges Related article
Genesys Cloud fair use policy – Basic routing / IVR (Minutes) Overages Genesys Cloud fair use policy
GCV Ingress Telephony rate $0.018

Genesys Cloud fair use policy
BYOC – C Ingress Telephone Rate $0.0024 Genesys Cloud fair use policy
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows pricing $0.06/min with 15-second increments Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows pricing

 

Genesys NRaaS Integration call
Flow IVR and Customer Dialog Duration Genesys Charges Nuance Charges
Call Flow “Welcome to XYZ Company!”
Bot Flow “Please provide your reference number.”

5 seconds

Total session time = 15 seconds
Per minute price is $0.06 with 15-second increments
Total: $0.015

 

Bot flow:
customer response – reference number slot (uses Nuance grammar)

 “234ABCXYZ987” 10 seconds Reference number slot -1 NRaaS per request = $0.00578
Call Flow “Thank you for providing your reference number.”
Bot Flow “How can we help you today? Please tell us …” 8 seconds Total session time = 18 seconds
Two 15-second
increments
Total: $0.12
Bot flow
customer response		 “I need some help with my last bill as it is incorrect and … “

10 seconds

 

 $0.015 + $0.12 = $0.135 $0.00578

 

 Total: $0.14078
Notes:
  • The Nuance AppFoundry SKU uses the Genesys metered billing API.
  • The NRaaS per request charge is subject to change. For the most up-to-date pricing information, contact your AppFoundry partner or Nuance representative before you do any pricing exercise.