Why are Genesys Cloud user records unexpectedly changed after an update to Azure Active Directory?
Occasionally when Microsoft updates Azure Active Directory, Microsoft also updates the Genesys Cloud for Azure Active Directory user provisioning app. As a result, unexpected changes may be made to Genesys Cloud user records. In some cases, these changes may affect the ability of your users to work in Genesys Cloud.
Identify the scope of changes
Start by reviewing Microsoft’s audit logs for Azure Active Directory:
- For general information about the types of logs available, see Audit logs in Azure Active Directory.
- To see what data was sent to Genesys Cloud as part of a provisioning operation, view the provisioning logs in Azure Active Directory.
- Use the Genesys Cloud audit log viewer to review certain changes made by the Azure AD provisioning app.
- For more information about all of the data that is captured in the Genesys Cloud audit log, see Action Catalog.