FAQs: Documents
Can I have multiple versions of a file?
In Documents, you can replace an existing file with a new version… [More]
How are attributes different than tags?
Attributes are for standardization Attributes allow admins to standardize how files are organized across… [More]
How do I add files to a workspace?
You add files to a workspace by uploading them from either your desktop… [More]
How do I find a file in my Documents repository?
Your Documents repository is designed to hold a lot of files. The… [More]
How do I know when to assign an attribute to a file?
Your admin tells you which attributes are available and when to use them.
How do I unshare a document?
You can unshare a document from your . For more information on unsharing a… [More]
How many documents can I upload?
You can upload as many documents as you like, as long as… [More]
How much storage do I have for my documents?
If you are using a Genesys Cloud Communicate license, then you have… [More]
What are workspaces?
Workspaces are places where you store your documents, or files. You have one personal workspace, called …. [More]
What can I upload in Documents?
You can upload any type of file to Genesys Cloud Documents. The… [More]
What kinds of files can I store or view in Documents?
You can store nearly every type of file in your Documents repository. For… [More]
Where is my data stored?
When you upload a document to Genesys Cloud, it is securely stored… [More]
Who can I share files with?
You can share files with anyone, including Genesys Cloud groups and people who… [More]
Who can see my documents?
You are the only person who can see documents in your personal… [More]
Why can’t I see Documents?
In order to see Documents, you must have the Employee role or any role… [More]
Why can’t I see the group workspace I need?
In order to see a , you must be added as a… [More]
