FAQs: Documents

Can I have multiple versions of a file?

In Documents, you can replace an existing file with a new version… [More]

How are attributes different than tags?

Attributes are for standardization Attributes allow admins to standardize how files are organized across… [More]

How do I add files to a workspace?

You add files to a workspace by uploading them from either your desktop… [More]

How do I find a file in my Documents repository?

Your Documents repository is designed to hold a lot of files. The… [More]

How do I know when to assign an attribute to a file?

Your admin tells you which attributes are available and when to use them.

How do I unshare a document?

You can unshare a document from your . For more information on unsharing a… [More]

How many documents can I upload?

You can upload as many documents as you like, as long as… [More]

How much storage do I have for my documents?

If you are using a Genesys Cloud Communicate license, then you have… [More]

What are workspaces?

Workspaces are places where you store your documents, or files. You have one personal workspace, called …. [More]

What can I upload in Documents?

You can upload any type of file to Genesys Cloud Documents. The… [More]

What kinds of files can I store or view in Documents?

You can store nearly every type of file in your Documents repository. For… [More]

Where is my data stored?

When you upload a document to Genesys Cloud, it is securely stored… [More]

Who can I share files with?

You can share files with anyone, including Genesys Cloud groups and people who… [More]

Who can see my documents?

You are the only person who can see documents in your personal… [More]

Why can’t I see Documents?

In order to see Documents, you must have the Employee role or any role… [More]

Why can’t I see the group workspace I need?

In order to see a , you must be added as a… [More]