FAQs: Genesys Cloud web-based (WebRTC) phone
Can I use a CSV file to import WebRTC phone configurations into Genesys Cloud?
Yes, you can use a CSV file to import WebRTC phone configurations… [More]
Can the Genesys Cloud WebRTC phone alert use my computer speakers but the call conversation use my headset?
Yes. Genesys Cloud sends alerts, such as incoming calls, to your default… [More]
Do the Geo-Lookup TURN feature and the Force TURN feature work together?
Yes. While the Geo-Lookup TURN feature and the Force TURN feature are… [More]
Does Genesys Cloud support QoS for WebRTC phones?
No. Genesys Cloud does not natively provide QoS for WebRTC phones. Instead,… [More]
How do I find out who is already assigned to a WebRTC station?
If you attempt to assign a WebRTC phone to a user who… [More]
Is there a way to change ringtones for the WebRTC phone?
Yes. For more information, see Set Genesys Cloud sound preferences.
What is a Genesys Cloud WebRTC phone?
The Genesys Cloud WebRTC phone runs right from your browser. There is… [More]