FAQs: Genesys Cloud web-based (WebRTC) phone

Can I use a CSV file to import WebRTC phone configurations into Genesys Cloud?

Yes, you can use a CSV file to import WebRTC phone configurations… [More]

Can the Genesys Cloud WebRTC phone alert use my computer speakers but the call conversation use my headset?

Yes. Genesys Cloud sends alerts, such as incoming calls, to your default… [More]

Do the Geo-Lookup TURN feature and the TURN Behavior feature work together?

Yes. While the Geo-Lookup TURN feature and the Relay/TURN Behavior feature are… [More]

Does Genesys Cloud support QoS for WebRTC phones?

No. Genesys Cloud does not natively provide QoS for WebRTC phones. Instead,… [More]

How do I find out who is already assigned to a WebRTC station?

If you attempt to assign a WebRTC phone to a user who… [More]

Is there a way to change ringtones for the WebRTC phone?

Yes. For more information, see Set Genesys Cloud sound preferences.

What is a Genesys Cloud WebRTC phone?

The Genesys Cloud WebRTC phone runs right from your browser. There is… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.