FAQs: Genesys Cloud web-based (WebRTC) phone

Can I use a CSV file to import WebRTC phone configurations into Genesys Cloud?

Yes, you can use a CSV file to import WebRTC phone configurations… [More]

Can the Genesys Cloud WebRTC phone alert use my computer speakers but the call conversation use my headset?

Yes. Genesys Cloud sends alerts, such as incoming calls, to your default… [More]

Do the Geo-Lookup TURN feature and the TURN Behavior feature work together?

Yes. While the Geo-Lookup TURN feature and the TURN Behavior feature are… [More]

Does Genesys Cloud support QoS for WebRTC phones?

No. Genesys Cloud does not natively provide QoS for WebRTC phones. Instead,… [More]

How do I find out who is already assigned to a WebRTC station?

If you attempt to assign a WebRTC phone to a user who… [More]

Is there a way to change ringtones for the WebRTC phone?

Yes. For more information, see Set Genesys Cloud sound preferences.

What is a Genesys Cloud WebRTC phone?

The Genesys Cloud WebRTC phone runs right from your browser. There is… [More]

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.