FAQs: Genesys Cloud web-based (WebRTC) phone
If you attempt to assign a WebRTC phone to a user who… [More]
Yes. While the Geo-Lookup TURN feature and the Force TURN feature are… [More]
Yes, you can use a CSV file to import WebRTC phone configurations… [More]
Ringtone customization is not currently available.
The Genesys Cloud WebRTC phone runs right from your browser. There is… [More]
Can the Genesys Cloud WebRTC phone alert use my computer speakers but the call conversation use my headset?
Yes. Genesys Cloud sends alerts, such as incoming calls, to your default… [More]