FAQs: Genesys Cloud web-based (WebRTC) phone


Can I use a CSV file to import WebRTC phone configurations into Genesys Cloud?

Yes, you can use a CSV file to import WebRTC phone configurations [More]

Can the Genesys Cloud WebRTC phone alert use my computer speakers but the call conversation use my headset?

Yes. Genesys Cloud sends alerts, such as incoming calls, to your default [More]