FAQs: Genesys Cloud web-based (WebRTC) phone

How do I find out who is already assigned to a WebRTC station?

If you attempt to assign a WebRTC phone to a user who… [More]

Do the Geo-Lookup TURN feature and the Force TURN feature work together?

Yes. While the Geo-Lookup TURN feature and the Force TURN feature are… [More]

Can I use a CSV file to import WebRTC phone configurations into Genesys Cloud?

Yes, you can use a CSV file to import WebRTC phone configurations… [More]

Is there a way to change ringtones for the WebRTC phone?

Ringtone customization is not currently available.

What is a Genesys Cloud WebRTC phone?

The Genesys Cloud WebRTC phone runs right from your browser. There is… [More]

Can the Genesys Cloud WebRTC phone alert use my computer speakers but the call conversation use my headset?

Yes. Genesys Cloud sends alerts, such as incoming calls, to your default… [More]