FAQs: Data storage

Is there a limit to the number of years that a customer can leverage Genesys provided storage?

Genesys allows data to be retained on its platforms for the term [More]

Do archived recordings count against my org level storage allocations?

No.

What are Basic Routing/IVR usage, API usage, and Data Storage charges?

Each Genesys Cloud plan includes a fair use allotment of basic routing/IVR [More]

How can I estimate data storage requirements?

For more information on the expected data storage for an org based [More]

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