FAQs: Single sign-on

Can I use SAML to create a single sign-on integration to Genesys Cloud for my identity provider?

Yes. The generic identity provider configuration enables Genesys Cloud customers to integrate… [More]

I click the redirect link, and it takes me to my single sign-on, but the single sign-on gives me an error.

Ensure that the relying party identifier is the correctly registered with the… [More]

Is it possible to use a single Identity Provider with multiple Genesys Cloud orgs?

All our integrated IdPs allow you to add multiple service providers. If… [More]

My Identity Provider is not listed among the supported single sign-on integrations. Does Genesys Cloud support it?

Yes, the generic identity provider configuration enables Genesys Cloud customers to integrate… [More]

My single sign-on provider allows me to sign in, but I get an error from Genesys Cloud when it redirects back.

Ensure that the signing certificate published by the single sign-on provider is… [More]