FAQs: Single sign-on
Can I integrate with multiple instances of the same IdP?
If you want two instances of the same IdP, use the generic… [More]
Can I use SAML to create a single sign-on integration to Genesys Cloud for my identity provider?
Yes. The generic identity provider configuration enables Genesys Cloud customers to integrate… [More]
How can I configure a single sign-on identity provider for a user who does not have an email address?
Genesys Cloud supports third-party identity providers for single sign-on integrations. For more… [More]
I click the redirect link, and it takes me to my single sign-on, but the single sign-on gives me an error.
Ensure that the relying party identifier is the correctly registered with the… [More]
Is it possible to log in with ID and password even if we configure SSO?
Yes, it is possible to log in with either the user ID… [More]
Is it possible to use a single Identity Provider with multiple Genesys Cloud orgs?
All of our integrated identity providers allow you to add multiple Genesys… [More]
My Identity Provider is not listed among the supported single sign-on integrations. Does Genesys Cloud support it?
Yes, the generic identity provider configuration enables Genesys Cloud customers to integrate… [More]
My single sign-on provider allows me to sign in, but I get an error from Genesys Cloud when it redirects back.
Ensure that the signing certificate published by the single sign-on provider is… [More]
My users are getting logged back into single sign-on automatically after supervisors log them out. Is there a resolution?
You can implement Single Logout to prevent users from being logged back… [More]