FAQs: Hybrid media
Now that I am unable to create additional Edge groups, how do I go about dedicating specific Edges to Dialer traffic?
If you were using multiple Edge groups to dedicate Edge resources for… [More]
What are Site Interconnects?
Site Interconnects allow you to configure which network interface is used to… [More]
What are Site Links?
Site Links are a hybrid media technology that allows you to connect… [More]
What is a hybrid media organization?
A hybrid organization is one that combines Cloud and Premises telephony connection… [More]
What is the Hybrid Media Group?
The Hybrid Media Group is a unified container for all telephony and… [More]
Why am I encountering the message “This offering is currently unavailable from your Genesys Reseller on AppFoundry”?
If a Genesys Cloud partner purchased and set up your Genesys Cloud… [More]
Why can’t I create additional Edge groups?
On May 11, 2022 Genesys Cloud introduced hybrid media capability to all… [More]
Why do I see hybrid items in my brand new Genesys Cloud organization?
As of May 11, 2022 Genesys Cloud automatically creates all new organizations… [More]
Without multiple Edge groups how do Edges in different Sites communicate with each other?
Edges communicate with each other through a tie trunk feature called Site… [More]