FAQs: Hybrid media

Now that I am unable to create additional Edge groups, how do I go about dedicating specific Edges to Dialer traffic?

If you were using multiple Edge groups to dedicate Edge resources for… [More]

What are Site Interconnects?

Site Interconnects allow you to configure which network interface is used to… [More]

What are Site Links?

Site Links are a hybrid media technology that allows you to connect… [More]

What is a hybrid media organization?

A hybrid organization is one that combines Cloud and Premises telephony connection… [More]

What is the Hybrid Media Group?

The Hybrid Media Group is a unified container for all telephony and… [More]

Why am I encountering the message “This offering is currently unavailable from your Genesys Reseller on AppFoundry”?

If a Genesys Cloud partner purchased and set up your Genesys Cloud… [More]

Why can’t I create additional Edge groups?

On May 11, 2022 Genesys Cloud introduced hybrid media capability to all… [More]

Why do I see hybrid items in my brand new Genesys Cloud organization?

As of May 11, 2022 Genesys Cloud automatically creates all new organizations… [More]

Without multiple Edge groups how do Edges in different Sites communicate with each other?

Edges communicate with each other through a tie trunk feature called Site… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.