FAQs: Ordering


How do I cancel a paid subscription?

Please contact your Customer Success Manager to assist with any service changes.

How do we order more hardware such as phones?

Please contact your Genesys Cloud sales team (direct or partner) for new [More]

Where can I find your Service Level Agreements?

Service level agreements are applicable only for paid services. You can find [More]

Where can I find your terms and conditions?

You can find them at Terms and Conditions.

How do we receive an initial quote for a new service?

Contact CloudSales@genesys.com.

How do we order an upgrade to our service?

Contact CloudSales@genesys.com.

How do we downgrade our service?

Contact your designated Customer Success Manager.

Can we purchase additional instances of the Genesys Cloud service to use for development, QA, or training environments?

Yes, you can create more accounts that are treated and billed just [More]