FAQs: External Contacts
Can I add a non-E.164 number to a phone field for an External Contact?
You can use the Other phone field. To add non-E.164 numbers, or… [More]
Are custom fields values settable as an action?
Yes, via data actions.
Are custom fields values available as conditions to Architect flows?
Yes, via data actions.
Can I export custom fields values?
Yes, you can use the API to import and export custom field… [More]
Are custom field values available to analytics?
The contact and the organization values are available.
Where can I find the External Contacts sample CSV bulk import file?
Genesys Cloud provides a sample CSV file to help you format the… [More]
What Genesys Cloud license do I need to find, view, and verify a contact’s profile?
You need a Genesys Cloud 2 or higher license to find, view,… [More]
Is there a way to set the country code for telephone numbers during a bulk CSV import of external contacts?
When entering phone numbers, use the full E.164 phone number, which includes… [More]
How many External Contacts can I have? Is there a limit?
You can have up to 1 million managed entities in your Genesys… [More]
What licenses do I need for External Contacts?
You automatically get the basic External Contacts feature with with any Genesys… [More]
How many phone numbers can I enter for a contact?
You can specify up to 4 phone numbers. For more information, see… [More]