FAQs: External Contacts


Can I add a non-E.164 number to a phone field for an External Contact?

  You can use the Other phone field. To add non-E.164 numbers, [More]

Are custom fields values settable as an action?

Yes, via data actions.

Are custom fields values available as conditions to Architect flows?

Yes, via data actions.

Can I export custom fields values?

Yes, you can use the API to import and export custom field [More]

Are custom field values available to analytics?

The contact and the organization values are available.

Where can I find the External Contacts sample CSV bulk import file?

Genesys Cloud provides a sample CSV file to help you format the [More]

What Genesys Cloud license do I need to find, view, and verify a contact’s profile?

You need a Genesys Cloud 2 or higher license to find, view, [More]

Is there a way to set the country code for telephone numbers during a bulk CSV import of external contacts?

When entering phone numbers, use the full E.164 phone number, which includes [More]

How many External Contacts can I have? Is there a limit?

You can have up to 1 million managed entities in your Genesys [More]

What licenses do I need for External Contacts?

You automatically get the basic External Contacts feature with with any Genesys [More]

How many phone numbers can I enter for a contact?

You can specify up to 4 phone numbers. For more information, see [More]