FAQs: External Contacts
Are custom field values available to analytics?
The contact and the organization values are available.
Are custom fields values available as conditions to Architect flows?
Yes, via data actions.
Are custom fields values settable as an action?
Yes, via data actions.
Can I add a non-E.164 number to a phone field for an External Contact?
You can use the Other phone field. To add non-E.164 numbers, or… [More]
Can I export custom fields values?
Yes, you can use the API to import and export custom field… [More]
How many External Contacts can I have? Is there a limit?
You can have up to 1 million managed entities in your Genesys… [More]
How many phone numbers can I enter for a contact?
You can specify up to 4 phone numbers. For more information, see… [More]
Is there a way to set the country code for telephone numbers during a bulk CSV import of external contacts?
When entering phone numbers, use the full E.164 phone number, which includes… [More]
What Genesys Cloud license must I have to find, view, and link a contact’s profile?
You must have a Genesys Cloud 2 or higher license to find,… [More]
What licenses do I need for External Contacts?
You automatically get the basic External Contacts feature with with any Genesys… [More]
Where can I find the External Contacts sample CSV bulk import file?
Genesys Cloud provides a sample CSV file to help you format the… [More]