FAQs: External Contacts

Are custom field values available to analytics?

The contact and the organization values are available.

Can I add a non-E.164 number to a phone field for an External Contact?

You can use the Other phone field. To add non-E.164 numbers, or… [More]

Can I export custom fields values?

Yes, you can use the API to import and export custom field… [More]

How many External Contacts can I have? Is there a limit?

You can have up to 1 million managed entities in your Genesys… [More]

How many phone numbers can I enter for a contact?

You can specify up to 4 phone numbers. For more information, see… [More]

Is there a way to set the country code for telephone numbers during a bulk CSV import of external contacts?

When entering phone numbers, use the full E.164 phone number, which includes… [More]

What Genesys Cloud license must I have to find, view, and link a contact’s profile?

You must have a Genesys Cloud 2 or higher license to find,… [More]

What licenses do I need for External Contacts?

You automatically get the basic External Contacts feature with with any Genesys… [More]

Where can I find the External Contacts sample CSV bulk import file?

Genesys Cloud provides a sample CSV file to help you format the… [More]