New users home

Find your role within the Genesys Cloud organization in the Role column and click the links in the Get Started column. You’ll find information here to prepare for your implementation and to get everyone on your team ready for the migration.

Role	Tasks	Get started
All users	Genesys Cloud onboarding	Self start: Genesys Cloud onboarding steps Genesys Cloud onboarding checklist
Administrators are responsible for daily operation, user and group administration, call flow setup, configuration changes, usage policies, and collection of materials needed by Genesys Cloud Support like conversation IDs or console logs.	Set up telephony	Telephony connection options overview About telephony
	Add people Assign roles Add groups Add locations Add workspaces for document sharing	Get started administering Genesys Cloud
	Set up auto attendant call flows (Architect)	Create a flow Get started with the Architect tutorial
Business users use collaborative features such as chat, video conference, directory search, calls, and document sharing.	Complete a profile Set contact options Download desktop and mobile apps	Get started collaborating
Contact center agents perform inbound and outbound customer interactions by phone, email, or chat. They are responsible for joining queues, annotating recordings, viewing evaluations, and assigning wrap-up codes.	Add an agent name and image for web chats Select a phone Select queues Go on and off queue Complete interactions Request assistance View the performance dashboard	Get started (agents)
Contact center managers are responsible for configuring and executing contact center activities such as outbound dialing campaigns, scripts, quality evaluations, and workforce management schedules.	Complete the Planning Guide Create queues Create wrap-up codes Create call flows Add schedules Configure IVR routing Set up agents	Get started administering Genesys Cloud contact center

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