New users home
Find your role within the Genesys Cloud organization in the Role column and click the links in the Get Started column. You’ll find information here to prepare for your implementation and to get everyone on your team ready for the migration.
| Role | Tasks | Get started |
|---|---|---|
| All users |
Genesys Cloud onboarding |
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| Administrators are responsible for daily operation, user and group administration, call flow setup, configuration changes, usage policies, and collection of materials needed by Genesys Cloud Support like conversation IDs or console logs. |
Set up telephony |
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Get started administering Genesys Cloud | |
| Set up auto attendant call flows (Architect) | ||
| Business users use collaborative features such as chat, video conference, directory search, calls, and document sharing. |
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| Contact center agents perform inbound and outbound customer interactions by phone, email, or chat. They are responsible for joining queues, annotating recordings, viewing evaluations, and assigning wrap-up codes. |
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| Contact center managers are responsible for configuring and executing contact center activities such as outbound dialing campaigns, scripts, quality evaluations, and workforce management schedules. |
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Get started administering Genesys Cloud contact center |