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Click the Get started link for your role within the PureCloud organization.
| Role | Tasks | Get started |
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| Administrators are responsible for daily operation, user and group administration, call flow setup, configuration changes, usage policies, and collection of materials needed by PureCloud Support like conversation IDs or console logs. |
Set up telephony |
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Get started administering PureCloud | |
| Set up auto attendant call flows (Architect) | ||
| Business users use collaborative features such as chat, video conference, directory search, calls, and document sharing. |
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| Contact center agents perform inbound and outbound customer interactions by phone, email, or chat. They are responsible for joining queues, annotating recordings, viewing evaluations, and assigning wrap-up codes. |
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| Contact center managers are responsible for configuring and executing contact center activities such as outbound dialing campaigns, scripts, quality evaluations, and workforce management schedules. |
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Get started administering PureCloud contact center |